https://alexandra-hettel.de

Welcome  Alexandra Hettel - Consulting Coaching Mediation

Preliminary remark:

This is a translated text. The language valid for concluding the contract is exclusively German. Translations into other languages are for informational purposes only. The German text always takes precedence and is valid despite differences in language usage.

We will inform you below in accordance with the legal requirements of data protection law (in particular BDSG n.F. and the European General Data Protection Regulation 'GDPR') about the type, scope and purpose of the processing of personal data by our company. This privacy policy also applies to our websites and social media profiles. Regarding the definition of terms such as “personal data” or “processing”, we refer to Art. 4 GDPR.

Name and contact details of the person responsible

Our responsible party (hereinafter “responsible person”) within the meaning of Art. 4 No. 7 GDPR is:

Alexandra Hettel/Consultation Coaching Mediation

Mueller-Jung-Str. 4 /76476 Bischweier /Germany

Email address: info-bcm@proton.me

Data protection officer:

Alexandra Hettel/Consultation Coaching Mediation

Mueller-Jung-Str. 4 /76476 Bischweier / Germany

Email address: info-bcm@proton.me

Types of data, purposes of processing and categories of data subjects

Below we will inform you about the type, scope and purpose of the collection, processing and use of personal data.

1. Types of data we process

2. Purposes of processing according to Art. 13 Para. 1 c) GDPR

Processing contracts, optimizing the website technically and economically, enabling easy access to the website, fulfilling contractual obligations, contacting you in the event of legal complaints from third parties, fulfilling legal retention obligations, optimizing and statistical evaluation of our services, supporting commercial use of the website, improving user experience, making the website user-friendly , Economic operation of advertising and websites, marketing / sales / advertising, creation of statistics, determining the likelihood of texts being copied, avoiding SPAM and misuse, customer service and customer care, processing contact requests, providing websites with functions and content, security measures, uninterrupted, safer operation of our website,

3. Categories of data subjects according to Art. 13 Para. 1 e) GDPR

Visitors/users of the website, customers, suppliers, interested parties, employees of customers or suppliers, the persons concerned are collectively referred to as “users”.

Legal basis for processing personal data

Below we inform you about the legal basis for processing personal data:

1. If we have obtained your consent for the processing of personal data, Art. 6 Paragraph 1 Sentence 1 Letter a) GDPR is the legal basis.

2. If the processing is necessary to fulfill a contract or to carry out pre-contractual measures at your request, Art. 6 Para. 1 Sentence 1 Letter b) GDPR is the legal basis.

3. If the processing is necessary to fulfill a legal obligation to which we are subject (e.g. statutory retention obligations), Art. 6 Para. 1 Sentence 1 Letter c) GDPR is the legal basis.

4. If the processing is necessary to protect the vital interests of the data subject or another natural person, Art. 6 Paragraph 1 Sentence 1 Letter d) GDPR is the legal basis.

5. If the processing is necessary to protect our or a third party's legitimate interests and your interests or fundamental rights and freedoms do not outweigh this, Art. 6 Paragraph 1 Sentence 1 Letter f) GDPR is the legal basis.

Transfer of personal data to third parties and processors

As a general rule, we do not pass on any data to third parties without your consent. If this is the case, then the transfer takes place on the basis of the aforementioned legal bases, e.g. when transferring data to online payment providers to fulfill the contract or due to a court order or due to a legal obligation to release the data for the purpose of criminal prosecution or to avert danger or to enforce intellectual property rights.

We also use processors (external service providers, e.g. for web hosting of our websites and databases) to process your data. If data is passed on to the processor as part of an order processing agreement, this is always done in accordance with Art. 28 GDPR. We carefully select our processors, check them regularly and have been granted the right to issue instructions regarding the data. In addition, the processors must have taken appropriate technical and organizational measures and comply with the data protection regulations in accordance with the new version of the BDSG and the GDPR

Data transfer to third countries

The adoption of the European General Data Protection Regulation (GDPR) created a uniform basis for data protection in Europe. Your data will therefore primarily be processed by companies to which GDPR applies. If the processing takes place by third-party services outside the European Union or the European Economic Area, they must meet the special requirements of Art. 44 ff. GDPR. This means that the processing takes place on the basis of special guarantees, such as the determination of a data protection level that corresponds to the EU officially recognized by the EU Commission or compliance with officially recognized special contractual obligations, the so-called “standard contractual clauses”.

If we obtain your express consent to the transfer of data to the USA due to the ineffectiveness of the so-called “Privacy Shield” in accordance with Art. 49 Paragraph 1 Sentence 1 Letter a) GDPR, we point out the risk of secret access in this regard by US authorities and the use of the data for surveillance purposes, possibly without legal recourse for EU citizens.

The external service providers listed below can be used to process and fulfill orders. The basis for data processing is Article 6 Paragraph b. GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.

You will be taken to an external site and must agree to the respective terms of use.

Payment service provider Stripe: https://stripe.com/de/privacy

Payment service provider Wise: https://wise.com/terms-and-conditions

Calendar book program Calendly: https://calendly.com/dpa

Meeting Zoom https://explore.zoom.us/de/privacy/

Signature program: https://esignatures.io/legal/privacy-policy-20230321.pdf

Deletion of data and storage period

Unless expressly stated in this data protection declaration, your personal data will be deleted or blocked as soon as the consent given to the processing is revoked by you or the purpose for storage no longer applies or the data is no longer required for the purpose, unless further Retention is necessary for evidentiary purposes or is contrary to legal retention requirements. This includes, for example, commercial law retention obligations for business letters in accordance with Section 257 Paragraph 1 of the German Commercial Code (6 years) and tax law retention obligations for receipts in accordance with Section 147 Paragraph 1 AO (10 years). When the prescribed retention period expires, your data will be blocked or deleted, unless storage is still necessary to conclude a contract or to fulfill the contract.

Existence of automated decision making

We do not use automatic decision-making or profiling.

Provision of our website and creation of log files

1. If you only use our website for information purposes (i.e. no registration or any other transmission of information), we only collect the personal data that your browser transmits to our server.

Cookies

1. We use so-called cookies when you visit our website. Cookies are small text files that your Internet browser places and saves on your computer. When you visit our website again, these cookies provide information to automatically recognize you. Cookies also include so-called “user IDs”, where user information is stored using pseudonymized profiles. When you access our website, we will inform you by referring to our data protection declaration about the use of cookies for the aforementioned purposes and how you can object to them or prevent them from being stored (“opt-out”).

A distinction is made between the following types of cookies:

• Necessary, essential cookies: Essential cookies are cookies that are necessary for the operation of the

website are absolutely necessary in order to use certain functions of the website such as logins,

To save shopping cart or user input, e.g. regarding the language of the website.

• Session cookies: Session cookies are required to recognize multiple uses of an offer by the same user (e.g. if you have logged in to determine your login status). When you visit our site again, these cookies provide information to automatically recognize you. The information obtained in this way is used to optimize our offers and to give you easier access to our site. When you close the browser or log out, the session cookies are deleted.

• Persistent cookies: These cookies remain stored even after the browser is closed. They are used to store the login, measure reach and for marketing purposes. These are automatically deleted after a specified period of time, which may differ depending on the cookie. You can delete cookies at any time in your browser's security settings.

• Third-party cookies (third-party cookies, especially from advertisers): You can configure your browser settings according to your wishes and e.g. B. Decline to accept third-party cookies or all cookies. However, we would like to point out that you may then not be able to use all of the functions of this website. Read more about these cookies in the respective data protection declarations of the third-party providers.

2. Data categories: user data, cookie, user ID (in particular the pages visited, device information, access times and IP addresses).

3. Purposes of processing: The information obtained in this way serves the purpose of technically and economically optimizing our web offerings and enabling you to access our website more easily and securely.

4. Legal basis: If we process your personal data using cookies based on your consent (“opt-in”), then Art. 6 Paragraph 1 Sentence 1 Letter a) GDPR is the legal basis. Otherwise, we have a legitimate interest in the effective functionality, improvement and economic operation of the website, so that in this case Art. 6 Paragraph 1 Sentence 1 Letter f) GDPR is the legal basis. The legal basis is also Article 6 Paragraph 1 Sentence 1 Letter b) GDPR if the cookies are set to initiate a contract, for example when placing orders.

5. Storage period/deletion: The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. If the data is collected to provide the website, this is the case when the respective session has ended.

Cookies are otherwise stored on your computer and transmitted from it to our site. Therefore, as a user, you also have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Cookies that have already been saved can be deleted at any time. This can also be done automatically. If cookies are deactivated for our website, it may no longer be possible to fully use all functions of the website.

Here you can find information about deleting cookies by browser:

Chrome: https://support.google.com/chrome/answer/95647

Safari: https://support.apple.com/de-at/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/de/kb/cookies-und-website-daten-in-firefox-loschen

Internet Explorer: https://support.microsoft.com/de-at/help/17442/windows-internet-explorer-delete-manage-cookies

Microsoft Edge: https://support.microsoft.com/de-at/help/4027947/windows-delete-cookies

6. Objection and “opt-out”: You can save cookies on your hard drive

Regardless of consent or legal permission, generally prevent this by selecting “do not accept cookies” in your browser settings. However, this can result in a functional restriction of our offers. You can opt out of the use of third-party cookies for advertising purposes via a so-called “opt-out” via this American website (https://optout.aboutads.info) or this European one

website (http://www.youronlinechoices.com/de/praferenzmanagement/).

Contact us via contact form / email / fax / post

1. When you contact us via contact form, fax, post or email, your details will be processed for the purpose of processing the contact request.

2. The legal basis for processing the data, if you have given your consent, is Article 6 Paragraph 1 Sentence 1 Letter a) GDPR. The legal basis for the processing of data transmitted in the course of a contact request or email, letter or fax is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. The person responsible has a legitimate interest in processing and storing the data in order to be able to answer user inquiries, to preserve evidence for liability reasons and, if necessary, to be able to fulfill his legal retention obligations for business letters. If the contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6 Paragraph 1 Sentence 1 Letter b) GDPR.

3. We may store your information and contact request in our customer relationship management system (“CRM system”) or a comparable system.

4. The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the input mask of the contact form and those that were sent by email, this is the case when the respective conversation with you has ended. The conversation ends when it can be seen from the circumstances that the matter in question has been finally clarified. We store inquiries from users who have an account or contract with us for a period of two years after termination of the contract. In the case of legal archiving obligations, deletion takes place after their expiry: end of the commercial law (6 years) and tax law (10 years) retention obligation.

5. You have the option at any time to revoke your consent to the processing of personal data in accordance with Article 6 Paragraph 1 Sentence 1 Letter a) GDPR. If you contact us by email, you can object to the storage of your personal data at any time.

Contact by telephone

1. When you contact us by telephone, your telephone number will be processed and temporarily stored or displayed in the RAM/cache of the telephone device/display in order to process the contact request and process it. The data is stored for liability and security reasons, to provide evidence of the call, and for economic reasons to enable a callback. In the case of unauthorized advertising calls, we block the phone numbers.

2. The legal basis for processing the telephone number is Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. If the contact is aimed at concluding a contract, the additional legal basis for the processing is Article 6 Paragraph 1 Letter b) GDPR.

3. The device cache stores the calls for days and gradually overwrites or deletes old data. When the device is disposed of, all data is deleted and the memory may be destroyed. Blocked telephone numbers are checked annually to determine whether blocking is necessary.

4. You can prevent the phone number from being displayed by calling with a hidden phone number.

Social media presence

1. We maintain profiles or fan pages on social media. When you use and access our profile in the respective network, the respective data protection information and terms of use of the respective network apply.

2. Data categories and description of data processing: usage data, contact details,

Content data, inventory data. Furthermore, user data within social networks is usually processed for market research and advertising purposes. For example, usage profiles can be created based on usage behavior and the resulting interests of users. The usage profiles can in turn be used, for example, to place advertisements within and outside the networks that presumably correspond to the interests of the users. For these purposes, cookies are usually stored on the users' computers, in which the usage behavior and interests of the users are stored. Furthermore, data can also be stored in the usage profiles regardless of the devices used by the users (particularly if the users are members of the respective platforms and are logged in to them). For a detailed description of the respective forms of processing and the options for objection (opt-out), we refer to the data protection declarations and information provided by the operators of the respective networks. In the case of requests for information and the assertion of the rights of those affected, we would also like to point out that these can most effectively be asserted with the providers. Only the providers have access to user data and can take appropriate measures and provide information directly. If you still need help, you can contact us.

3. Purpose of processing: communication with users connected and registered on social networks; Information and advertising for our products, offers and services; Representation and image cultivation; Evaluation and analysis of the users and content of our social media presence.

4. Legal basis: The legal basis for the processing of personal data is our legitimate interest in the above purposes in accordance with Article 6 Paragraph 1 Sentence 1 Letter f) GDPR. If you have given us or the person responsible for the social network your consent to the processing of your personal data, the legal basis is Art. 6 Para. 1 Sentence 1 lit.a) in conjunction with Art. 7 GDPR.

5. Data transmission/recipient category: Social network.

6. The data protection information, information options and objection options (opt-out) of the respective networks/service providers can be found here:

• Facebook – service provider: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland); Website: www.facebook.com;

Data protection declaration: https://www.facebook.com/about/privacy/, opt-out: https://www.facebook.com/settings?tab=ads and http://www.youronlinechoices.com; objection: https ://www.facebook.com/help/contact/2061665240770586; Agreement on joint processing of personal data on Facebook pages (Art. 26 GDPR): https://www.facebook.com/legal/terms/page_controller_addendum, data protection information for Facebook pages: https://www.facebook.com /legal/terms/information_about_page_insights_data.

We and Facebook are jointly responsible for our fan page in accordance with Art. 26 GDPR. For this purpose, an agreement called “Information on Page Insights”, available at https://www.facebook.com/legal/terms/page_controller_addendum, was concluded, according to which Facebook must observe certain security measures and will also directly fulfill the rights of those affected. Above all, you can contact Facebook directly about your rights to information and deletion. However, this does not affect your data subject rights, such as information, deletion, objection and complaint to the responsible supervisory authority. For more information about shared responsibility, see the “Page Insights Data Information” at https://www.facebook.com/legal/terms/information_about_page_insights_data.

• LinkedIn – Service provider: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland) – Privacy policy: https://www.linkedin.com/legal/privacy-policy, Cookie policy and opt-out: https://www .linkedin.com/legal/cookie-policy.

Rights of the data subject

1. Objection or revocation against the processing of your data

If the processing is based on your consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a), Article 7 GDPR, you have the right to revoke your consent at any time. This does not affect the lawfulness of the processing carried out based on consent until its revocation.

If we base the processing of your personal data on the balancing of interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f) GDPR, you can object to the processing. This is the case if the processing is not necessary to fulfill a contract with you, which is explained by us in the following description of the functions. If you exercise such an objection, we will ask you to explain the reasons why we should not process your personal data as we do. In the event of your justified objection, we will examine the situation and will either stop or adjust data processing or show you our compelling legitimate reasons on the basis of which we continue processing.

You can object to the processing of your personal data for advertising and data analysis purposes at any time. You can exercise your right to object free of charge. You can inform us about your objection to advertising using the following contact details:

Alexandra Hettel/Consultation Coaching Mediation/ Spiritual Soul Art

Mueller-Jung-Str. 4
76476 Bischweier
Germany

Email address: mail@alexandra-hettel.de

2. Right to information

You have the right to information about your personal data stored by us in accordance with Art. 15 GDPR. This includes, in particular, information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the origin of your data, if it was not collected directly from you.

3. Right to rectification

You have the right to correct incorrect data or to complete correct data in accordance with Art. 16 GDPR.

4. Right to deletion

You have the right to delete your data stored by us in accordance with Art. 17 GDPR, unless statutory or contractual retention periods or other legal obligations or rights to further storage conflict with this.

5. Right to restriction

You have the right to request a restriction in the processing of your personal data if one of the requirements in Article 18 Paragraph 1 Letters a) to d) GDPR is met:

• If you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;

• the processing is unlawful and you refuse the deletion of the personal data and instead request the restriction of the use of the personal data;

• the controller no longer needs the personal data for the purposes of processing, but you need them to assert, exercise or defend legal claims, or

• if you have lodged an objection to the processing in accordance with Article 21 Para. 1 GDPR and it is not yet clear whether the legitimate reasons of the controller outweigh your reasons.

6. Right to data portability

You have a right to data portability in accordance with Art. 20 GDPR, which means that you can receive the personal data we store about you in a structured, common and machine-readable format or request that it be transmitted to another person responsible.

7. Right to Complaint

You have the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority in particular in the Member State of your place of residence, your place of work or the place of the alleged violation.

Data security

In order to protect all personal data transmitted to us and to ensure that data protection regulations are complied with by us and our external service providers, we have taken appropriate technical and organizational security measures. That's why, among other things, all data between your browser and our server is transmitted encrypted via a secure SSL connection.

As of: March 28th, 2024